Boost Your Brand and Gain New Business
- Modern CX Sponsors
- Marketing
- Service
- Sales
- Commerce
Modern Service Experience Sponsors
Thank you to our 2017 Sponsors
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
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Directly.com |
Directly is a new model for customer service that delivers Empathy At Scale.
Directly’s customer engagement platform transforms customer service by unlocking a company’s most extraordinary untapped asset—the knowledge and passion of their power users. Leading organizations like Airbnb, Autodesk, and LinkedIn use Directly to connect their customers with their power users, enabling real-time and automated conversations that deliver an exceptional customer experience with superior economics.
By combining human and machine learning, companies can break the traditional customer service mold and create extraordinary value. Response times drop from days to minutes, costs decrease 50–90%, and CSAT increases by 5–10 points.
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incontact.com |
InContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. To learn more, visit www.incontact.com.
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itcinfotech.com |
ITC Infotech is a global technology solutions provider, led by Business & Technology Consulting. ITC Infotech’s Digitaligence@Work infuses technology with domain, data, design & differentiated delivery for enhanced customer value. ITC Infotech works with 60+ Fortune 500 companies & is an Oracle Platinum Partner with expertise in CX & Siebel. Our CX portfolio spans across Sales, Service, Marketing, Loyalty & eCommerce. Come see us to know how Augmented Reality for Oracle CX is a game changer.
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helix.solutions |
Leveraging an unmatched 700+ successful engagements, Helix delivers the CX promise. Whether it’s a new CX strategy or strengthening an existing Oracle implementation, we have the expertise and knowledge to get results. Our team of US-based experts delivers brand-defining customer experiences for world-leading brands.
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amberleaf.net |
AmberLeaf partners are customer experience management specialists. Our resources have been helping organizations create a vision for, plan the execution of, and implement CX management solutions for 20+ years. Oracle-award-winning AmberLeaf has leveraged its solutions for more than 600 CX implementations for its clients.
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eventusg.com |
Eventus Solutions Group is a nationally recognized consulting and managed services firm focused on optimizing customer engagement via contact centers and digital channels. From the ground up, we built Eventus to fuse strategy, technology sourcing and implementation, and day-to-day operational execution. By combining these skills, we deliver breakthrough results for our clients by bridging gaps between operations, sales, marketing and IT to create compelling, cost-effective customer experiences.
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evergegroup.com |
eVerge Group delivers on the promise of the cloud!
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five9.com/ |
Five9, a leading provider of cloud software for enterprise contact centers, brings the cloud’s power to thousands of customers, facilitating approximately three billion customer interactions annually. Five9 leads the cloud revolution in contact centers, helping organizations transition from legacy premises-based solutions to the cloud.
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languageio.com |
Language I/O provides software and services that integrate with Oracle Service Cloud to automate the translation of customer support content such as FAQ, email and chat. Language I/O's products use a unique combination of human and machine translation dependent on customer quality, turn-around and budget requirements. Language I/O has 5 years of experience creating products that makes your customer support team multilingual so you can talk to your customers in their language, over any channel.
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openmethods.com/v5 |
OpenMethods has made the omnichannel contact center a reality for Oracle Service Cloud clients. We’ve developed and deployed a suite of high-ROI SaaS solutions that elegantly solves the issues of integrating traditional legacy communications and workforce management platforms with Oracle Service Cloud.
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softclouds.com |
SoftClouds is a CRM / CX transformation company with a demonstrated track record of success at enterprise & mid-market companies. With expertise in CRM, Hybrid Cloud & IoT, we deliver world-class solutions that deepen customer relationships & improve profitability, receiving excellent reviews from clients. Blending Oracle products-OSC, OSvC, CPQ, OKM, Siebel & emerging tech with specialist expertise, we deliver sophisticated solutions yielding measurable results. We are located in San Diego, CA.
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speridian.com |
Speridian is a global leader in CX and CRM solutions counting more than 1000 consultants worldwide. As an Oracle Platinum Partner with 200+ successful implementations and recognized for our domain expertise, we are the CX go-to partner (Service, Sales, Marketing, BI, OPA), helping our clients modernize and migrate towards the Cloud while safeguarding their on-premise ERP, CRM, HR investment. We have a long track record of implementing Sales Automation, Contact Center, Field Service and more.
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goquiq.com |
Our mission is to improve the way customers communicate with companies. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Kik, and Facebook Messenger for help with their pre-sales questions and post-sales support. Quiq Messaging can be purchased stand-alone or with a pre-built Oracle Service Cloud integration.