Modern Service Experience

Lead the Next Generation of Modern Service

The world has changed.

  • Expectations for customer experiences are higher than ever.
  • Barriers to doing business with other brands are low.
  • Customer service is no longer always assisted by an agent.
  • The choices of channels for customer service are exploding.
  • Customers expect that you will know who they are and where they have been as they traverse engagement channels.

Welcome to the world of the empowered consumer.

  • Multi-channel engagement has been replaced with omni-channel, where customers might contact a company through social media and receive support via a messaging app.
  • Customers can self-serve via the mobile web, and agents are empowered with easy-to-find answers.
  • Consumers want to engage via their choice of channels, on their terms at any time, any place.

The question is: how do today's organizations address the empowered consumer – from baby boomers to millennials?

Through the customer experience they provide, of which customer service plays a pivotal role. No longer is customer service a back office function or merely an organizational cost center. Customer service is often the driver of whether a consumer continues to engage with and advocate for your brand…or not.

Attend Oracle's 2017 Modern Service Experience.

  • Learn about Oracle's vision for the next generation of service – including supporting organic channels, providing knowledge-driven, personalized customer service, and delivering pro-active, self-solving service powered by the Internet of Things (IoT), robotics, and artificial intelligence.
  • Hear how Oracle's solutions for customer service can help you differentiate your business based on your service experience while meeting the needs of today's empowered consumer.
  • Learn about your peers' perspectives on designing service experiences of the future.
  • Network with colleagues driving pivotal change in their organizations.
  • View the latest planned Breakout Sessions being presented at Modern Service Experience.

Hear more about the 2017 Modern Service Experience and read about planned content for the event.

Interested in Modern Service Experience 2017? View 2016 Modern Service Experience presentations from last year’s successful event to get a sneak peak of the type of valuable Service information you’ll experience in April. The password is 2016ome